Manage your subscription
Sign in with the same email address you used at checkout. Creem emails you a secure sign-in link, so there's no separate StagingLens password to remember.
Manage subscriptionYou'll continue to creem.io, where your billing details and invoices are handled securely. StagingLens never asks for your payment details, password or license key on this page.
How to cancel
You can cancel anytime from the Creem customer portal.
- Click Manage subscription above and sign in to Creem with the email address from your checkout. Open the sign-in link Creem emails you.
- Select your StagingLens subscription.
- Open Manage Subscription.
- Choose Cancel Subscription, review the details, and confirm.
Creem shows your subscription status and cancellation confirmation in the portal. See our refund policy for refund details.
Good to know
Uninstalling doesn't cancel billing
Uninstalling StagingLens or deactivating a computer does not cancel your subscription. To stop billing, cancel in the Creem customer portal.
OpenAI billing is separate
Image generation is billed by OpenAI to your own OpenAI account. Cancelling StagingLens doesn't change your OpenAI account or its billing. Manage that at platform.openai.com.
Common questions
I can't find my subscription
Check which email address received your Creem receipt and sign in with that address. Look in your spam or junk folder for the sign-in email. You can also use the portal link in your Creem receipt.
Can I update my card or see invoices?
Yes. Sign in to the Creem customer portal to update your payment method and view or download your invoices.
Why don't I need a StagingLens password?
Your subscription is managed by Creem, our merchant of record. Creem verifies you by emailing a secure sign-in link to your checkout address, so no separate password is needed.
Still need help? Send us a message and we'll get back to you.
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