Privacy Policy

Updated November 4, 2026

1. Who this covers

This Privacy Policy explains how Nona Video LLC ("we," "us") handles information for the StagingLens desktop app and the staginglens.com website.

2. What stays on your computer

• Your photos and staged images are stored on your own computer. When you stage a photo, the App sends it directly from your computer to OpenAI for processing. Sending photos to us for support is a separate, optional action; our support-record terms apply to those copies.
• Your OpenAI API key is stored only on your computer and is sent only to OpenAI. We never receive it.
• Your projects and settings are saved locally on your computer.

3. Information we do handle

• Purchase information. Checkout is handled by Creem, our merchant of record. Creem collects your name, email, billing address and payment details and processes your payment. We receive your name, email, order and subscription details, but never your full card number.
• License validation. The App checks your license key through our license service, which confirms with Creem that your subscription is active. This check sends your license key and a device name or identifier so activations can be managed. It never includes your photos or your OpenAI API key.
• Prompt safety screening. Before each image-generation request, including retries and revisions, the complete image instructions are sent to our Netlify-hosted service and then to Creem for content-policy screening. These instructions include any text you enter. Your license key and activation identifier authenticate the request to our service; license validation is performed with Creem. The moderation request contains the instructions and a random request identifier, not your photos or OpenAI API key. Our application code does not store or log moderation prompts or license keys. Hosting providers may retain operational logs, and Creem handles information under its own policies. Do not include personal or sensitive details in instructions. If screening blocks a request or is unavailable, that image request is not sent to OpenAI.
• Support messages. If you contact us, we keep your message and email address to help you. Website feedback is delivered through Web3Forms and our email provider. The website feedback form does not upload files. If you separately email screenshots or reports, they are handled as support records.
• Launch list. If you join the launch list, the contact form sends your name, email address and message to us through Web3Forms and our email provider. We use it to send launch updates and to answer your message.
• Website. Our web host may keep standard server logs, such as IP address, browser type and pages visited, for security and reliability. We also use HeyCatch for website analytics. It records the pages you visit, what you click, the site that sent you, and your browser, device and time zone, and it receives your IP address when those records are sent. It stores an identifier in your browser (a cookie and local storage) so it can recognize return visits. It doesn't record what you type into our forms. We also use Google Analytics, a Google service, to measure visits. It records the pages you visit, the site that sent you, and some actions such as scrolling and clicking links to other sites. It sets cookies named _ga in your browser to recognize return visits, and Google receives your IP address when those records are sent. You can opt out with Google's browser add-on at tools.google.com/dlpage/gaoptout. We don't use advertising trackers.
• Subscription analytics. When a free trial starts or a first subscription payment goes through, our server also tells HeyCatch that it happened and which plan it was (monthly or annual). It identifies the subscription with a scrambled ID, not your name or email. We don't send HeyCatch your name, email, license key or payment details.

4. How we use information

We use this information to provide and validate your license, process your subscription, send receipts and important account or product notices, provide support, and improve StagingLens. We don't sell your personal information, and we don't share it except with service providers who help us run the business (such as Creem, our web and email hosts, HeyCatch for analytics, and Google for Google Analytics) or when required by law.

5. OpenAI

Images you send to OpenAI through your API key are handled under your agreement with OpenAI and OpenAI's own privacy policy. Please review OpenAI's policies to understand how it treats data sent through its API.

Starting with version 0.6.45, image requests and optional room-analysis requests also include a random, persistent installation identifier for OpenAI safety monitoring. It is stored locally and is not derived from your email, license key or API key. If saving a generated image into a project fails, the app attempts to retain a recovery copy locally and shows its location. Recovery copies remain on your computer until you remove them.

6. Emails

We send transactional emails about your purchase, subscription and important product updates. If we send marketing emails, you can unsubscribe anytime using the link in the email.

7. Data retention and your choices

We keep purchase and support records for as long as needed to provide the service and meet legal, tax and accounting obligations. You can ask us to access, correct or delete your personal information by contacting us. Some records may need to be kept by us or Creem for legal reasons.

Discontinued cloud uploads and earlier records

New website file uploads and cloud training contributions are discontinued. This change does not itself delete files previously submitted or undo training already completed. Earlier files remain subject to the permissions and retention terms in effect when submitted. Contact support@staginglens.com to request access, withdrawal or deletion. We have not verified deletion of historical cloud records as part of this website update.

Support files you choose to email are used to investigate and resolve your feedback, not for model training or marketing. Only send files you have permission to share and remove sensitive details first.

8. Security

We use reasonable measures to protect the information we handle. Keeping your computer secure helps protect local photos and API keys.

9. Children

StagingLens is a business tool and isn't intended for anyone under 18.

10. Changes

If we change this policy, we'll post the update here and change the effective date. For material changes, we'll notify active subscribers by email.

11. Contact

Nona Video LLC, Orlando, Florida
Email: support@staginglens.com
Contact form: staginglens.com/contact