Refund Policy
The short version: You can try StagingLens free for 30 days. If you're charged and it isn't working for you, ask within 14 days of your first paid charge for a full refund.
Free trial
Every new subscription starts with a 30-day free trial. You won't be charged if you cancel before the trial ends.
Paid subscriptions
If you're not satisfied, contact us within 14 days of your first paid charge for a full refund. This applies to both monthly and annual subscriptions. Later monthly or annual renewals are not refundable except where required by law. You can cancel anytime to stop future charges, and you will keep access until the end of the billing period you have paid for.
OpenAI charges
Image generation is billed to your own OpenAI account by OpenAI, so we can't refund those charges. Review the usage and budget settings in your OpenAI account; budget alerts are notifications, not guaranteed hard caps.
How to request a refund
Use the contact form and choose "Refund request," email support@staginglens.com, or reply to your receipt email. Use the email address from checkout and include your order number from your receipt. Approved refunds are issued through Creem to your original payment method, and your subscription ends when the refund is processed.
Exceptions
We may decline refunds in cases of abuse, such as repeated sign-ups to obtain refunds. Nothing in this policy limits any rights you have under applicable law. As our merchant of record, Creem may also issue refunds under its own policies.
Cancel anytime
You can cancel from the Account page or through the customer portal link in your receipt email. Cancelling stops future charges; it doesn't delete the App or your staged images.